1. Billing Complaints
a. High bill complaint
b. Registration for Hard copy of bill
c. Registration for Soft copy of bill
d. Bill not received
e. Paid bill amount shown in current bill as previous arrears
f. Any other issues regarding billing
g. Registration of consumer for online billing
i. RTGS NEFT billing details
2. Bill related other issues
a. Change of Name on bill
b. Change of address on bill
c. Address correction on bill
d. Addition/Correction of email id on bill
e. Addition/Correction of mobile no. on bill
f. Issues related to updating of paid bills by app/online/on billing center.
g. Payment of bills through ECS/NACH
h. Requirement of previous bills
3. Meter
a. Testing of meter
b. Meter burnt/No display
c. Meter related any other issue.
4.Other Consumer related services
a. New connection
b. Complaints for off supply
c. Change of Tariff
d. Meter cabin complaints
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