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Welcome to Consumer Grievance Redressal Forum [CGRF]

The Consumer Grievance Redressal Forum (CGRF) of BEST Undertaking formed in June 2004 as per constituted under section 42 ( 5 ) of Electricity Act 2003, in accordance with the Maharashtra Electricity Regulatory Commission (Consumer Grievance Redressal Forum and Electricity Ombudsman) Regulations 2006

Internal Grievance Redressal Cells [IGRC]
Procedure English / Marathi
Public notice English / Marathi
Addresses of Internal Grievance Redressal Cells (IGRC)
Consumer's Rights Statement

This Consumer's Rights Statement is a synopsis of rights available under the Electricity Act 2003 to consumers of electricity, with the twin objectives of enabling consumers to protect themselves by creating an awareness regarding the rights available and the service as well as the level of quality that consumers may reasonably expect from the electricity distribution companies in their area of supply.

Click below to download full Electricity Consumer's Rights Statement.

Download PDF

Events & Updates



Annexure 'C'
(for  approaching internal grievance redressal cell)
Schedule 'A'
(for approaching Forum)
Schedule 'B'
( for approaching Ombudsman)


Copyrights ?Consumer Grievance Redressal Forum [CGRF]


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